Not only is this local business run by con-artists (people I will never speak to or let on my property ever again), there is absolutely NO assistance from the corporate offices. I was promised (by the answering service), that someone would be contacting me from Invisible Fence. It's been impossible for me to reach anyone that represents the Invisible Fence brand - when you call the customer service number, you just get an answering service. To add insult to injury, I tried – twice – to reach the corporate offices of Invisible Fence to both file a complaint and to find out how I can be reimbursed for the $1,800.00 fence that was installed less than three years ago. AFTER SCREAMING THAT SHE DOESN'T WANT MY BUSINESS, she hung up on me. She turned a business call into something personal and ugly - it was truly shocking and horrendous. When asking her to explain both the $400.00 bill and the $1,000.00 estimate, she became irate and unhinged. When I called later that afternoon, I had truly the most shocking and bizarre interaction with literally anyone I've ever spoken to. He told me that in order to get the fence working again, it would need to be complexity reinstalled - for an additional $1,000.00! I was flabbergasted and told him that I cannot pay the $400.00 bill before speaking to the main office. Two hours later, after accomplishing absolutely nothing, the fence still wasn't working, BUT, he gave me a bill for $400.00 and demanded payment right there and then. Very rude, money hungry, and not for their customers. We regret immensely the stress and fear our dog was put thru after trusting this technician to know what he was doing. If we had the chance to do over, we would definitely go with a company who values their customer's time, TRUST and money. We have been having problems with both the dog collar and fence since getting our fence installed. We have had nothing but problems getting any issues resolved in a timely manner. Now we are facing a second break in our line only to find out they are not accredited with the Better Business Bureau, and sold to the corporate of Invisible Fence only to find out the company we have purchased thru and been dealing with the last five years was under a “umbrella” with their name. We were never given an option for the box to be mounted on the back of our home or in the garage only to find out later that was an option. It has not been used since, our dog refuses to wear in fear of getting zapped. I had requested a 3rd time and surprisingly had success this is when his collar was turned up.
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