![]() I have been left with little choice but to file paperwork with my bank to formally declare the charge as fraudulent and have them reverse it from their end. I have pursued both of those, but all I've gotten from Webroot is a boilerplate response saying my case has been referred to an appropriate department. The only avenues I found to get to anyone who can help with this were an old e-mail and opening a ticket on Webroot's support web site. This transaction was unauthorized, unexpected and unscheduled, and for six times the normal monthly amount.I attempted to contact Webroot, but they don't publish contact information for their billing department, and their phone tree doesn't provide access to any kind of accounts receivable department. Our average bill with Webroot is only around $160/month, and it is paid - manually each time, not by automatic debit - on the 29th of the month. Everything was fine until December 14, 2022, when Webroot made an unauthorized charge in the amount of $997.36 using debit card information that we were not aware we had saved on their web site. We have been licensing Webroot SecureAnywhere Endpoint Security directly from Webroot since March, 2015. I'm filing this complaint on behalf of my company, ******** IT Services LLC. On February 16, 2023, I was informed that the ****** ***** number dialed when I clicked on the apple app was fraudulent. This individual mentioned the name of a file on my computer. I received the same individual twice at *************. I called Apple to report being locked out of my account. When I asked where I would be calling the person hung up. I called three times and received the same individual directing me to calla 912 number. ![]() I was assured that all that information was incorrect.On February 26, I reported the incident to a Best Buy manager there was no advice on how to proceed with the stolen webroot account. I verified the phone number, date of purchase, and digital library webroot code. ![]() ![]() I spoke with Best Buy geek squad support earlier. Although I gained access to my account I realized that I did not have a webroot account. I was told to click a link that was emailed to me. With no response I called the support number and was told my email was not changed on the. Unable to log in I emailed support and reiterated the email was compromised. I emailed a support ticket and received a emailed password to give me access to the account. On February 24, 2023, I contacted Webroot online support because my email address was not recognized when I tried to log into my account. ![]()
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